Field operations leadership meets hands-on systems work. Ten-plus years running people-heavy operations in micromobility, now building the dashboards, playbooks, and automation that make those operations legible.
A field-level writeup of Columbus micromobility operations — coverage patterns, deployment strategy, and on-the-ground observations from running fleet operations across the city.
A perspective on why professionally managed shared mobility should be understood separately from privately owned electric bikes and scooters.
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A visual essay reflecting on seven years in shared micromobility operations, anchored by a late-night photograph beneath the Union Station Arch in Columbus.
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Built the operational plan for a major citywide festival's multi-day fleet coverage, setting swap targets, staffing windows, and a park-specific deployment strategy from the ground up.
Planned and supported public-facing mobility experiences over seven years, connecting thousands of people with shared transportation through community events, sporting events, civic partnerships, and rider education — including Life After Cars, Open Streets Columbus, Bike to Work Day, scooter valet programs, and experiential marketing campaigns.
Designed a grading framework for a mixed contracted/direct workforce, identifying top performers for shift-lead development and flagging coaching conversations before they became retention problems.
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Ran head-to-head service-quality comparisons against a competing operator to sharpen where the team's coverage strategy needed to adjust.
Authored and rolled out a formal process change notice restructuring how work orders and tasks flowed through the team, with a communication plan for a distributed workforce.
Wrote the team's recurring operational updates and safety communications — calm, transparent, and direct, especially when conditions on the ground were difficult.
Public briefing and update on Columbus's micromobility ecosystem.
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Helped launch and operate Veo's Columbus program from March 15 through July 2025. By July 23, WOSU reported more than 200,000 trips, with over 75% taken on seated scooters and two-seat e-bikes — early evidence that a more varied fleet was meeting real rider needs.
Listen on WOSU →
Represented the fleet operator as delegate at the Short North Foundation member meeting, reporting on fleet operations and coordinating with neighborhood stakeholders.
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Attended on behalf of the fleet operator as the LinkUS transit initiative was presented to the Short North Civic Association, tracking implications for the city's shared-mobility network.
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An interpretive portrait of a systems mind: how observation becomes prediction, intervention, verification, and learning — and why the same ability to hold a complex system together can become cognitive over-ownership.
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A technical portfolio tracing capabilities across operations, data, geospatial systems, software, automation, and applied AI — with representative architectures for 311 response, GBFS fleet intelligence, and battery accountability.
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Built a browser-based dashboard pulling real-time public feeds from two competing mobility fleets alongside internal operational data — with anomaly detection, AI-generated briefings, and a live chat panel for the ops team.
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Analyzed roughly six months and 20,000+ rides of fleet data to identify chronic underperforming vehicles and the neighborhoods driving the most demand, informing where to concentrate maintenance and deployment.
An interactive map of roughly 90 mutual-aid food locations across Central Ohio — little free pantries, blessing boxes, and community fridges — with category filters, search, and geolocation. Inspired by UW's PantryMap pilot in Seattle.
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A companion map to PantryMap for little dog treat stands, stick libraries, water bowls, and toy boxes spotted on walks around Columbus, sourced from a crowdsourced Google Sheet with a submission-and-approval flow instead of a fixed dataset.
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Behind the build →
Ran a systematic audit of the team's documentation, surfacing a dozen undocumented operational blind spots and prioritizing which needed SOPs first.
Set up a synced development environment across Mac and Windows for Python automation and scripting work, with a dotfiles repo to keep both machines consistent.
Rebuilt a personal inbox's filter and label system to cut newsletter noise and surface the handful of email types that actually needed same-day attention.
A civic-tech project mapping out how transit, bike share, and micromobility can converge into real neighborhood hubs — built and published independently as part of ongoing transit advocacy work in Columbus. This site is that project, expanded into a full portfolio.
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Active in the Open Mobility Foundation community, following and engaging with the open standards work shaping how cities and operators exchange mobility data.
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Steven spent the past several years leading field operations for a micromobility fleet in Columbus, Ohio — managing a mixed workforce of contracted and direct operators, running the analytics that told the story of a whole city's rideshare network, and building the SOPs that turned tribal knowledge into something a team could actually rely on.
He's now stepping into a more independent chapter: fractional operations consulting, dashboard and analytics builds, SOP and documentation work, Python automation, and civic tech through Columbus's transit advocacy community. The through-line is the same north star it's always been — building environments, digital or physical, where people feel safe, seen, and able to move forward.
Steven’s independent practice is LGBTQ-owned and accessibility-conscious. The work treats identity, disability access, and different ways of navigating public systems as operating conditions to design for—not as an afterthought.
